Refund policy
At UrbanFurz, customer satisfaction is important to us.
Returns
We accept returns within 14 days of delivery.
To qualify for a return:
- Item must be unused and in original packaging
- Item must be in the same condition you received it
- Proof of purchase is required
To initiate a return, please email:
📧 support@urbanfurz.com
We will provide return instructions.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Damaged items caused by customer misuse
- Clearance or final sale items
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, email us at:
📧 support@urbanfurz.com
❌ ORDER CANCELLATION POLICY
Orders can be cancelled within 12 hours of placing them.
After 12 hours, your order may already be in processing and cannot be cancelled.
To request cancellation, email:
📧 support@urbanfurz.com
📬 CONTACT INFORMATION
If you have any questions about your order, please contact us:
📧 Email: support@urbanfurz.com
Response time: 24–48 business hours